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Let's design service standards together

Consultation has concluded

We’ve been re-designing our service standards so they're measurable and transparent. Included are the usual suspects focusing on repairs, estate inspections and anti-social behaviour and we've got some new ones too. We hope they tell you a little more about what we do and the additional services we provide. We'll publish them on our website, each quarter so you can see how we're performing.

What do you think? Take a look and complete the survey to be in with the chance to win a £25 Amazon voucher.

We’ve been re-designing our service standards so they're measurable and transparent. Included are the usual suspects focusing on repairs, estate inspections and anti-social behaviour and we've got some new ones too. We hope they tell you a little more about what we do and the additional services we provide. We'll publish them on our website, each quarter so you can see how we're performing.

What do you think? Take a look and complete the survey to be in with the chance to win a £25 Amazon voucher.

Consultation has concluded
Thank you for your feedback, we've used this to design our service standards.

What performance information do you want to see?

Repairs (first time fix, emergency and non-emergency repairs)
25%
Repairs (repairs appointments, feedback scores)
25%
Estate inspections (no. of completed inspections)
25%
Cleaning and grounds maintenance (feedback scores)
13%
ASB (no. of urgent cases actioned)
13%
Customer services (feedback on contact centre calls)
0%
Customer services (feedback on live chat)
0%
Customer services (feedback scores)
0%
How we meet our Catalyst values
0%
Other (please let us know by leaving your suggestion on our Guestbook)
0%
Total Votes : 8