Let's design service standards together
Consultation has concluded
We’ve been re-designing our service standards so they're measurable and transparent. Included are the usual suspects focusing on repairs, estate inspections and anti-social behaviour and we've got some new ones too. We hope they tell you a little more about what we do and the additional services we provide. We'll publish them on our website, each quarter so you can see how we're performing.
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What performance information do you want to see on our website?
Consultation has concludedThank you for your feedback, we've used this to design our service standards.
Who's Listening
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Phone 0300 456 2099 Email get.involved@chg.org.uk
I want to see the jobs that are not completed, we all know percentages can be altered to what you want
It is very frustrating when disabled tenants phone the repairs department and they have to go through the reasons for emergency repairs. It was discussed some time ago in our involvement meetings with Paul and we were promised by the head of repairs they would put into action our involvemnt requests. They wqere: All details of disabilities would be recorded to the address of the dsabled tenant so that when a repairs operative opened the address they would know straight away the details of the person contacting them. There would be a proviso for any tesident who did not wish this dat
Communal repairs should be public to registered members and downloadable. Each entry should have Date Reported, Job Number, Summary, Date Resolved. Non-communal issues should only be visible to the reporters.