What this policy covers
Our collection, use and disclosure of your personal information is regulated by the European Union’s General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018.
What personal information we collect
We collect information from you when you register to use this site. This includes your email address and additional demographic information as provided by you on the registration form.
Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.
The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.
When you visit our websites, we collect standard internet log information for statistical purposes.
* We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source.
Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
We collect and store information through your responses to projects which involves registering. We will capture your personal data when you register for an account which includes your name, address, Catalyst customer number and email address. We will keep your personal information while you have an account with us.
Registered users are automatically subscribed to newsletters from the Garden updating you on our customer engagement.
Opt out: If you do not wish to receive these newsletters you will have the ability to opt out using the unsubscribe link on the footer on all the newsletters we send you.
How we use the information we collect
We collect this information in order to:
- analyse and interpret it to help meet our objectives and obligations;
- communicate information to you about engagement opportunities, events and other initiatives;
- respond to enquiries and engage with you.
We may share your information within Catalyst on occasion for specific purposes such as repairs, complaints or customer service.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them. We do not share your personal information with any third parties.
While no online service is completely secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.
Requesting access or correcting your personal information
Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:
- to access your personal data and to rectify any inaccuracies within that personal data;
- to request for the erasure of your personal data residing with us;
- to request your personal data in portable, machine-readable format; and
- to withdraw your consent to our processing of their personal data.
You can ask us whether we are keeping personal information about you by writing to our Data Protection Officer, Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.
Data protection laws give you a number of rights in relation to your personal information. You can find out about your rights, and get further guidance, on the ICO website<https://ico.org.uk/for-the-public>.
In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe. Please tell us if you have a concern about the personal information we hold about you, or how we use it. We'll do our best to help.