An update on our scrutiny journey

We continued our scrutiny journey by hosting an interactive taster session on 21 April with customers who want to help us perform better.

Customers got stuck into a live ‘scrutiny in action’ exercise. We focused on poor communication which customer insight tells us is a key driver of dissatisfaction. Working in groups customers discussed how they’d approach their project in stages and how they’d evaluate their success. We've since held one to one informal conversations with this group to get to know them better, understanding how they can help us perform at our best. We held a training session with successful applicants to train them up for their first meeting in May.

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